Enhanced Patient Care for Improved Customer Success

Customer ticket volume is very uneven resulting in extreme peaks and valleys in wait times. During peak loads patients have to deal with unreasonable queues and impacts responses of the support staff.
Customer ticket volume is very uneven resulting in extreme peaks and valleys in wait times. During peak loads patients have to deal with unreasonable queues and impacts responses of the support staff.

Automating Data Extraction and Document Generation for KYC/KYB

The current KYC/KYB application process-relies on the manual searching, reading, and extraction of data from incoming emails, Word documents, PDFs, and spreadsheets. In its current form, this process is time-consuming, error-prone, and requires 2-3 FTEs.
Our AI Agents extract data from the documents, structuring it into a predefined and customisable template in order to integrate the processed data directly into the proprietary internal software. 

Customer Operations: Response Time, Superior Support and On Demand Scaling

With over 6,000 incoming support emails a month, providing optimal replies in a timely manner is a constant, resource intensive, struggle.
By automating spam detection, email classification and forwarding the agents we enabled the support team  to focus on actually responding to queries which dramatically decreases ticket response time and improved customer experience without increasing headcount.